We deliver the BSC in an effective, efficient and economic way by focusing on four main areas:
Procuring and managing contracts
Rather than employing people directly to process BSC data and manage and develop the necessary software and systems, our expertise lies in procuring partners to deliver outstanding value services to our customers.
Find out more about our procurement and contract management.
Delivering high-quality services
Working with our partners and suppliers, we ensure that the complex IT systems and business processes we are responsible for delivering meet the high levels of service management that our customers rightly demand.
Change is a constant in the electricity sector and the BSC needs to evolve and adapt to changing circumstances. We manage the process of changing the BSC in close consultation with our stakeholders so that the BSC remains as relevant and effective as possible.
Find out more about our change process.
Assuring that the BSC arrangements work
We run a framework of performance assurance standards to ensure that everyone who works with us, and operates within the Balancing and Settlement arrangements, meets the standards and obligations of the BSC, and our customers have confidence that the BSC operates efficiently, accurately and fairly.
Find out more about our assurance mechanisms.