Contacts

DETAILS

The BSC Service Desk is open 24 hours a day, 7 days a week, and handles queries relating to:

  • Balancing Mechanism Reporting
  • Settlement Administration
  • Central Data Collection
  • Supplier Volume Allocation
  • Central Registration
  • Imbalance Settlement
  • Energy Contract Volume Aggregation
  • Supply competition in Great Britain
  • Funds Administration
  • BSC Releases
  • Market Domain Data
  • General BSC Queries
0870 010 6950 bscservicedesk@cgi.com
  • SEVERITY LEVEL ONE (Critical)

    Immediate, sustained or potential threat to ECVAA (its ability to receive and process contract notification and perform credit check) and BMRA (its ability to access and publish data) systems.

    Response time
    Initial response
    10 min
    Follow up call
    30 min
    Work around or resolution
    4 hrs
  • SEVERITY LEVEL TWO (High)

    Immediate, sustained or potential threat to the settlement timetable and/or the output to or from the FAA service; and/or severe impact on the accuracy of settlement data input to and output of the settlement systems.

    Response time
    Initial response
    10 min
    Follow up call
    1 hrs
    Work around or resolution
    1 day
  • SEVERITY LEVEL THREE (Normal)

    Data request, minor data error, missing flows and any incident that is not of severity 1, 2 or 4.

    Response time
    Initial response
    1 hr
    Follow up call
    2 hrs
    Work around or resolution
    5 days
  • SEVERITY LEVEL FOUR (Low)

    General Queries from BSC Service Users and third parties.

    Response time
    Initial response
    2 hrs
    Follow up call
    4 hrs
    Work around or resolution
    n/a