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Helpdesk Feedback Form

We value your opinions and will do our best to address them. You can give us feedback on the service provided by the ELEXON Helpdesk by completing the feedback form below.

Fields marked with * are mandatory.

Feedback Form
Your Details
 
 
 
 
 
 
Please rate the service provided by the ELEXON Helpdesk
(Rating:1=poor, 2=fair, 3=neutral, 4=good, 5=excellent)
Contacting the ELEXON Helpdesk *
Quality of initial response:
 
Professionalism of the Helpdesk staff:
 
Comprehensiveness of assistance and advice:
 
Call Management Process *
Initial call response made by the Helpdesk Analyst in accordance with the agreed Call Service Level Agreement (SLA):
 
Professionalism of the Helpdesk Analyst:
 
Time taken to resolve your call:
 
Overall quality of call resolution:
 
Helpdesk Service Experience
Overall, how satisfied are you with the ELEXON Helpdesk service? (to provide comments, please use the ‘additional comments’ box below) *
 
Please tell us how ELEXON could improve the quality of support provided to its Stakeholders.
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If you experience problems completing this form or have any queries, please contact the ELEXON Helpdesk.
Registered office: 4th Floor 350 Euston Road London NW1 3AW   Reg Co No: 3782949 REGISTERED IN ENGLAND AND WALES