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National Grid Helpdesk

If you have any Operational and NETA related queries, please contact the National Grid helpdesk as follows:

Telephone: 0800 085 4806
Email: isservicecentre@uk.ngrid.com
Hours: The National Grid Service Centre is open 24 hours a day each day of the year for reporting issues.

When you call 0800 085 4806 - you will be presented with 3 options:

If you are a shipper select Option 1 (this is gas only)
If you require an update on an existing call select Option 2 (electricity / gas)
If you wish to log a new call select Option 3 (electricity / gas)

Overseas callers should use +44 1246 524081 (Option 2) to contact the Service Centre.