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Other Industry Helpdesks
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Electralink Helpdesk
ElectraLink Helpdesk deals with the administrative, commercial and legal aspects of the Data Transfer Service.
Telephone: 020 7432 3012
Email: helpdesk@electralink.co.uk
Hours: 09:00 – 17:00 Monday - Friday
Ofgem Helpdesk
Ofgem is the regulator for Britain's gas and electricity industries. Its role is to protect and advance the interests of consumers by promoting competition where possible, and through regulation only where necessary. Ofgem's work focuses on the following areas:
- Making gas and electricity markets work effectively
- Regulating monopoly businesses intelligently
- Securing Britain's gas and electricity supplies
- Meeting its increased social and environmental responsibilities
Telephone: 020 7901 7000
Website: www.ofgem.gov.uk
Hours: 09:00 – 17:00 Monday - Friday
Gemserv Helpdesk
The MRA is a multi-party agreement that Suppliers and Distribution Business enter into that governs the registration processes for metering points, and the interaction between them and industry data transfer specifications and standards.
The Gemserv Helpdesk handles any queries on the retail baseline and the MRA and associated documents (DTC, WPPS, MAPs & E2E’s), including areas such as Change Control, Issues Resolution, Administration (website queries) Accession and Entry Testing.
Telephone: 020 7090 1029
Email: helpdesk@gemserv.co.uk
Website: www.gemserv.co.uk
Hours: 09:00 – 17:00 Monday - Friday
The Helpdesk will provide an indicative answer or explanation within three Working Days.
National Grid Helpdesk
If you have any Transmission System related queries, please contact the National Grid helpdesk.
Telephone: 0800 085 4806
Overseas Callers: +44 1246 524081
Email: isservicecentre@uk.ngrid.com
Hours: 24/7