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Overview of the Performance Assurance Board Escalation Process (50Kb)
Overview of ELEXON's Performance Issue Management Process (47Kb)
Error and Failure Resolution Action Plan (123Kb)

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Issue Resolution

BSC Audit Report and Statement of Significant Matters Issues

ELEXON’s responses to each BSC Audit Report and BSC Audit Status Report from NETA Go Live are available to download below.

Document	Audit Period
ELEXON’s response to the BSC Audit Report (01/04/06 – 31/03/07) and TAA Annual Report (169Kb)	1 April 2006 to 31 March 2007
ELEXON’s response to the BSC Audit Report (01/04/05 -31/03/06), Interim Data Consistency Check Report and Technical Assurance Agent’s Report (248Kb)	1 April 2005 to 31 March 2006
ELEXON's response to the BSC Audit Report 01/10/04 - 31/03/05 and attachment (published July 2005) (78Kb)	1 October 2004 to 31 March 2005
ELEXON’s response to the BSC Audit Report 01/10/03 - 30/09/04 and attachment (published January 2005) (173Kb)	1 October 2003 to 30 September 2004
ELEXON’s response to the BSC Audit Status Report 01/10/03 - 30/09/04 (published July 2004) (112Kb)	1 October 2003 to 30 September 2004
ELEXON’s response to the BSC Audit Report 01/10/02 - 30/09/03 (published January 2004) (99Kb)	1 October 2002 to 30 September 2003
ELEXON’s response to the BSC Audit Status Report 01/10/02 - 30/09/03 (published July 2003) (67Kb)	1 October 2002 to 30 September 2003

Guidance, Fact Sheets and Information sheets created by ELEXON to aid resolution of Audit Report Issues are viewable using the related links menu on the right hand side of this page.

BSC Audit Issue Documents

The Audit Issue resolution process ties in with ELEXON’s Error and Failure Resolution (EFR) Process and the PAB Escalation Cycle.

All BSC Audit Issue Documents are given an ‘Impact Rating’ of higher, medium or lower. Depending on the level of risk, a Problem Pro-forma may be requested and the Issue will enter the EFR Process for monitoring and resolving. Rectification plans will be tracked and monitored but Audit Issue Documents can only be closed when the BSC Auditor is satisfied that all requirements have been met and any non compliances rectified. Please refer to the links available from the Related Links menu to the right of the page for more information on the EFR Process and the PAB Escalation Cycle.

Impact Ratings are assigned by the BSC Auditor. The methodology that the Auditor uses to assign Impact Ratings was agreed by the PAB in May 2005. The PAB presentation (44Kb) is available to download in PDF format.

The severity of the issues determines the resolution activity required and dictates if a Problem Pro-forma is needed. Pro-formas must be produced within agreed timescales and baselined to measure future performance as agreed between ELEXON and the BSC Party or Party Agent.

More information on Issue Resolution is available from the Error and Failure Resoution page of the ELEXON website.

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