About Elexon, its work and its roles: News
Elexon’s response to Ofgem Consultation on Market Facilitator delivery body
Source: Elexon Corporate WebsiteEnhancing our customer enquiry processes using Elexon Support
In our recent customer feedback survey, a number of customers expressed the need for a more efficient and streamlined process to submit and track enquiries and concerns related to the BSC and its services.
We’ve taken this feedback on board and have been working on an enquiry management tool called Elexon Support. Elexon Support will provide you with a centralised platform to easily manage your interactions with us.
New BSC Service Status Dashboard
We have launched the new BSC Service Status Dashboard today (20 November) so that Parties can see an up to the minute view of whether there are any issues with the BSC services that we provide.
2024 dates for Elexon’s Introduction to the Energy Market seminar released
We have released three new dates for our Introduction to the Energy Market seminars in 2024. Find out more below and sign up to attend.
Elexon administers new discount scheme for PPM standing charges
This month (October 2023) Elexon has begun to administer a new support scheme to benefit electricity prepayment meter (PPM) customers this winter by discounting their daily standing charges. Xoserve (a gas industry code manager) will be administering the equivalent scheme for gas PPMs.
Informal Consultation on the BSC changes needed to enable Elexon’s ownership change
Elexon were seeking views from industry on the proposed changes to the BSC to enable Elexon’s ownership change, as part of a process led by the Department for Energy Security and Net Zero (DESNZ) and Ofgem. The purpose of this informal consultation was to confirm that the proposed changes to the BSC meet the policy intent, as published by DESNZ and Ofgem.
This consultation was running in tandem with an Ofgem consultation on new electricity supply and generation licence conditions to implement the new ownership arrangements for Elexon.
Customer survey: an opportunity to offer feedback
Source: Elexon corporate websiteAt Elexon, we want to make sure that the information we provide to you is clear, precise, easy to find and tailored to your needs. But to do this we need your help.
Join the Elexon Ownership Consultation webinar with DESNZ
Source: Elexon corporate websiteThe Department for Energy Security and Net Zero (DESNZ) is hosting a webinar on their Elexon Ownership Consultation response from 13:00-14:30 on Thursday 30 March 2023.
Avanade appointed as the Data Integration Platform Service Provider
Following a thorough procurement process, the Market-wide Half-Hourly Settlement (MHHS) Programme and Elexon are pleased to announce the appointment of Avanade with their Microsoft Azure infrastructure solution as the Data Integration Platform Service Provider (DIPSP) for the Programme.
Elexon to administer payments to Suppliers for the Government’s energy price guarantee
Following the approval of Balancing and Settlement Code Modification (BSC) P446 ‘Energy Price Guarantee Scheme for domestic customers’ by Ofgem, Elexon is pleased to have been appointed as Scheme Administrator.
Ofgem confirms Elexon as the Capacity Market Advisory Group secretariat
We are delighted that today, 9 May, Ofgem confirmed its decision to appoint Elexon as the independent Capacity Market Advisory Group (CMAG) secretariat, subject to a BSC Modification being raised and approved to enable us to do the work.
Ofgem’s energy codes satisfaction survey echoes Elexon’s survey results
2021 customer survey shows satisfaction levels remain high
Elexon’s 2021 customer survey results show that 91% of respondents believe our service has improved over the last year, or stayed the same. Overall satisfaction with our service remains consistently high, with 69% of respondents giving us a score of 8 to 10 out of 10.
TechUK blog by Peter Stanley: cloud technology revolutionises Elexon services
Source: TechUKOur settlement systems will be key to unlocking the benefits of MHHS, and it is one of the reasons why we have been developing a new cloud platform – Elexon Kinnect – to replace our ageing settlement architecture.
Hear from the Energy Minister at Elexon’s 2021 annual seminar
Our annual BSC seminar takes place from 14:00 to 16:00 on 8 July 2021, where you will hear from the Energy Minister and other senior industry figures. Elexon’s senior leadership team will be providing an overview of our performance over 2020/21 and explaining how we have supported progress to net zero. You will also be able to vote to appoint the Board Directors.
Board Directors – re-appointment and re-election
BSC Parties voted whether to approve the appointment or re-appointment of Board Directors in their last year, and whether to re-elect all other Board directors at the virtual Annual BSC Meeting on 10 September.
Message from Mark Bygraves: Supporting Our Customers
A letter from CEO Mark Bygraves about support during these difficult times.
Temporary closure of our office to manage impact of coronavirus
To help manage the impact of the coronavirus, Elexon’s senior management team has decided to close our office from today (Monday 16 March) until further notice.
Elexon’s support for new electricity flexibility exchange
Elexon is providing support to technology company Electron which has been awarded funding to trial an exchange where offers of electricity flexibility can be traded.