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Switched On! ELEXON Customer Survey

Conducted on an annual basis, our Switched On! ELEXON customer survey is an important way of finding out exactly what our customers think of us, what we do well and where we need to improve.

The survey is entirely confidential and anonymous and is run by an independent market research company.

You can view the results of our customer surveys since 2013 below:

2016  Switched On! ELEXON customer survey

2015 Switched On! ELEXON customer survey

2014 Switched On! ELEXON customer survey

2013 Switched On! ELEXON customer survey

There is, of course, always room for improvement and we continuously review the results to identify areas where we can enhance the service we provide our customers.