CP1524 ‘Improving the communication methods in the fault rectification process’

CP1524 seeks to implement changes to the communication process used by parties involved in rectifying faults on Half Hourly Metering Equipment.

Formal title: Improving the communication methods in the fault rectification process

Current Status

CPC Consultation
Committee Decision


This CP implements that recommendations of Issue 73 ‘Review of fault management and resolution timescales’.

The proposed change includes:

  • the creation of a bespoke suite of communication flows to enable more effective commuications relating to the resolution of faults on Metering Equipment;
  • the creation of a Unique Fault Reference to enable faults to be identifiable and tracked throughout the lifetime; and
  • the creation of fault categories to enable better reporting of faults.

The CP will also clarify how details of open faults shuold be passed on a Change of Supplier or Change of Agent.


CP1524  was presented to the SVG and ISG for decision on 3 March 2020,  and the PAB on 26 March. CP1524 has been rejected. 

CP1524 was issued for CP Consultation on 13 January 2020, with responses invited by 7 February 2020.

The Progression paper for CP1524 was presented to the PAB on 19 December 2018, the ISG on 7 January 2020 and the SVG on 7 January 2020.

CP1524 was raised by Elexon on 13 December 2019.

Next Events

CP1524 was rejected by the ISG and SVG on 3 March and the PAB on 26 March 2020.


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