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Contacts

DETAILS

The BSC Service Desk is open 24 hours a day, 7 days a week, and handles queries relating to:

  • Balancing Mechanism Reporting
  • Settlement Administration
  • Central Data Collection
  • Supplier Volume Allocation
  • Central Registration
  • Imbalance Settlement
  • Energy Contract Volume Aggregation
  • Supply competition in Great Britain
  • Funds Administration
  • BSC Releases
  • Market Domain Data
  • General BSC Queries
0870 010 6950 bscservicedesk@cgi.com
  • SEVERITY LEVEL ONE (Critical)

    Immediate, sustained or potential threat to ECVAA (its ability to receive and process contract notification and perform credit check) and BMRA (its ability to access and publish data) Systems and FSS.

    Response time
    Initial response within Service Desk hours for the service
    30 mins
    Work Around or enduring fix tested and Implemented
    6 hrs
  • SEVERITY LEVEL TWO (High)

    Immediate, sustained or potential threat to the Settlement Timetable and/or the output to or from the FAA Service; and/or Severe impact on the accuracy of Settlement Data input to and output of the Settlement Systems.

    Response time
    Initial response within Service Desk hours for the service
    1 hr
    Work Around or enduring fix tested and Implemented
    1 day
  • SEVERITY LEVEL THREE (Normal)

    Data Request, Minor Data error, missing flows.

    Response time
    Initial response within Service Desk hours for the service
    2 hrs
    Work Around or enduring fix tested and Implemented
    5 days
  • SEVERITY LEVEL FOUR (Low)

    General queries from BSC service users.

    Response time
    Initial response within Service Desk hours for the service
    n/a
    Work Around or enduring fix tested and Implemented
    n/a