At Elexon we always want to provide good service to our customers – an ethos that is encompassed in all that we do, and the way in which we deliver our ‘end-to-end’ service, from market entrance to exit.
Customer surveys
We regularly commission an independent company to run our customer survey to help us understand people’s views on our performance. The survey aims to measure customer satisfaction in the following areas:
- quality of service
- giving you access to experts
- the reliability of our service
- the speed of our service
- being adaptable
- keeping costs to a minimum
Training and support
Seminars
We run quarterly seminars introducing Elexon and our different roles across GB energy markets. You’ll hear presentations from Elexon colleagues and a National Energy System Operator (NESO) guest presenter, plus the opportunity to ask questions and network with other industry professionals.
Check Newscast or our website calendar for upcoming seminars.
We also offer online training and events on key areas of electricity industry participation.
Operational Support Managers
We have dedicated customer service colleagues, BSC Operational Support Managers, who work with their customers to resolve issues, manage Settlement performance and engage with the BSC change process.
Customer feedback
You are always free to send in feedback to our Communications Team as we would always value your suggestions and comments.
If you need to submit a complaint about any aspect of Elexon or the services we deliver we have a complaints handling policy that will ensure your comments are received and resolved as quickly as possible.