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How does the EFR process work?

The diagram below outlines the EFR process and escalation cycle.

When a performance issue is identified and needs monitoring through EFR, we ask you to provide an action plan detailing the steps you’ll take to resolve the issue and the timescales for completion. When you’ve completed each step on your action plan, you need to let your OSM know. If you haven’t completed the steps according to your plan, you need to let your OSM how you’ll get back on track.

By providing this information, we can monitor how you are doing with resolving the performance issues. When all actions are completed, the cessation of the EFR process will be agreed with ELEXON and/or the appropriate BSC Agent (e.g. the BSC Auditor or the Technical Assurance Agent) that highlighted the issue.