Customer Operations Manager
I have worked at ELEXON since 2007, originally joining the Change Delivery department to support the BSC Panel committees. I then worked in a variety of operational roles across ELEXON gaining a broad knowledge of the BSC Arrangements and processes before transferring to the Customer Operations team, where I was responsible for providing support and guidance to Parties who wish to enter or exit the market. I regularly interacted with new and established companies, who may have little or no knowledge of our complex arrangements and provided an end-to-end service, guiding people from initial contact through to them going live.
In my current role I am responsible for managing the Customer Operations team which is made up of the Operational Support Managers (OSMs) and the Market Entry service. This also involves acting as an Operational Support Manager (OSM) for a number of Suppliers and Interconnectors. I also chair the Trading Disputes Committee (TDC) which ensures that all Trading Disputes and Manifest Errors are resolved so that errors are corrected and the integrity of Settlement maintained.
If you need to contact me, my details are provided above. I look forward to working with you in the future.