Customer Operations Manager
I have worked at ELEXON since 2007, originally joining the Change Delivery department to support the BSC Panel committees. I then worked in a variety of operational roles across ELEXON gaining a broad knowledge of the BSC Arrangements and processes before transferring to the Customer Operations team, where I was responsible for providing support and guidance to Parties who wish to enter or exit the market. I regularly interacted with new and established companies, who may have little or no knowledge of our complex arrangements and provided an end-to-end service, guiding people from initial contact through to them going live.
In my current role I am responsible for the Operational Support Managers (OSMs) and the Market Entry service. This also involves acting as an Operational Support Manager (OSM) for a number of Suppliers and Interconnectors such as Gazprom, GDF Suez and Hudson Energy.
If you need to contact me, my details are provided above. I look forward to working with you in the future.