Sarah Ross

I am responsible for coordinating Elexon’s Voice of Customer strategy to ensure that we listen to our customers’ feedback,  understand our customers’ needs and continue to enhance our services.

If you need any assistance, please feel free to contact me.

Role at Elexon

As Customer Experience Manager my role is to champion the needs of the customers. I work on prioritising and maximising the overall customer experience for any customers interacting with Elexon and ensure that any feedback (the voice of the customer) is shared and appreciated across the rest of the business and acted upon where appropriate.

Experience at Elexon

I joined the Market Entry team at Elexon in October 2014 where my role was to be the first point of contact for all Parties wishing to enter the Market and provide support and guidance throughout Central Volume Allocation (CVA) Qualification.

I was the Settlement Operations Team Leader and later Delivery Lead for Participant Management for four years gaining an understanding of many of the day-to-day processes that support the functions of the Balancing and Settlement Code.

Experience within the industry

Prior to joining Elexon I worked at LoCO2 Energy Supply LTD.

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