Sarah Ross

I am the Qualification Manager in the Participant Management team.

Role at Elexon

In my current role as the MHHS Qualification Manager my primary responsibility is to support new and existing participants through the delivery of the transitional and enduring MHHS Qualification processes.

Experience at Elexon

I was recently the Customer Experience Manager at Elexon and was responsible for coordinating Elexon’s Voice of Customer strategy to ensure that we listen to our customers’ feedback,  understand our customers’ needs and continue to enhance our services.

As Customer Experience Manager my role was to champion the needs of the customers. I worked on prioritising and maximising the overall customer experience for any customers interacting with Elexon and ensure that any feedback (the voice of the customer) is shared and appreciated across the rest of the business and acted upon where appropriate.

I joined the Market Entry team at Elexon in October 2014 where my role was to be the first point of contact for all Parties wishing to enter the Market and provide support and guidance throughout Central Volume Allocation (CVA) Qualification.

I was the Settlement Operations Team Leader and later Delivery Lead for Participant Management for four years gaining an understanding of many of the day-to-day processes that support the functions of the Balancing and Settlement Code.

Experience within the industry

Prior to joining Elexon I worked at LoCO2 Energy Supply LTD.