Issue 86

Formal title: Review of processes potentially impacted by Ofgem’s Faster Switching Programme.

Current Status


Issue 86 will review several processes relating to switching, Change of Supplier and Change of Agent. It will be of interest to Data Aggregators (DAs), Data Collectors (DCs), Meter Operator Agents (MOAs) and Suppliers.

The Retail Energy Code (REC) and Central Switching Service (CSS) are key components of Ofgem’s Faster Switching Programme. The Retail Code Consolidation (RCC) Significant Code Review (SCR) will consolidate existing Industry Codes into the REC. RCC changes are expected to be implemented on 1 April 2021 and CSS changes in summer 2021.

Elexon, on behalf of the BSC Panel, is required to inform Ofgem how processes relating to Change of Supplier (CoS) and Change of Agent (CoA) may be impacted. These processes will likely impact:

  • Data Collectors (DCs)
  • Data Aggregators (DAs)
  • Meter Operator Agents (MOAs)
  • Suppliers

While Elexon has an understanding of the required changes, we would appreciate input from industry subject matter experts to ensure all aspects are considered ahead of making our recommendations to Ofgem.


Issue 86 was raised on 9 October 2019. The first Issue Group meeting was held on 29 October (papers below), the second meeting was held on 13 December (notes in folder below), and the third meeting was held on 30 January 2020 (see papers below). The fourth Isue Group was held on 6 March 2020 – documents are below.

Issue 86 has been extended in scope and time to assist Elexon in preparing documents to submit to Ofgem as part of the Retail Code Consolidation (RCC) Significant Code Review – the revised Issue form is below. 

The BSC Panel and Ofgem shared correspondence in January and February regarding Ofgem’s Switching Programme. Their letters are in the documents section below 

We have shared proposed draft redlining document with Ofgem for the Switching SCR and Retail Code Consolidation (RCC) SCR. These are both below. 

These are still some outstanding matters to be resolved before we are able to finalise all the potential changes to the BSC and it was agreed that Issue 86 would remain open until these were resolved.

Ofgem have announced delays to the Switching Programme as a result of Covid-19 and this will have knock-on effects for Issue 86. We have progressed four CPs that have been identified by the Issue Group as quick wins which have been approved by the relevant committees.

The Issue 86 Report was tabled at the Panel meeting on 11 March 2021.


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