The BSC Service Desk manages a 24 hour support facility for our customers. However, there are other contact details listed on this page if they appear to be more suitable for your enquiry.
The information presented on the Service Status Dashboard relates to the operational status of the different BSC Central Systems that are accessible to BSC Customers. The status detail for each service is constantly reviewed and will be updated if any service encounters an issue that needs to be reported.
The BSC Service Desk is open 24 hours a day, 7 days a week, and handles queries about BSC systems and services.
The Service Desk covers areas such as:
- BMRA (its ability to access and publish data)
- Data requests and errors
- ECVAA (its ability to receive and process contract notification and perform credit check)
- FAA Service output
- Settlement Timetable
- Settlement Data accuracy