Elexon manages a 24 hour support facility for our customers. However, there are other contact details listed on this page if they appear to be more suitable for your enquiry.
Service status
The information presented on the Service Status Dashboard relates to the operational status of the different BSC Central Systems that are accessible to BSC Customers. The status detail for each service is constantly reviewed and will be updated if any service encounters an issue that needs to be reported.
BSC enquiries
Elexon Support is open 24 hours a day, 7 days a week, and handles queries about BSC systems and the services we provide.
Elexon Support service covers areas such as:
- BMRA (its ability to access and publish data)
- Data requests and errors
- ECVAA (its ability to receive and process contract notification and perform credit check)
- FAA Service output
- Settlement Timetable
- Settlement Data accuracy
- Code documents
- BSC communications such as Newscast, Circulars, BSC websites and Elexon social media channels
If you encounter any issues once you have raised a case through the Elexon Support service, please contact the Elexon Service Desk on +44 3700 106950.
We are based on Euston Road close to the top of Great Portland Street and Regent’s Park.
350 Euston Road
4th Floor
London
NW1 3AW
Reception
Phone: 020 7380 4100
Fax: 0207 380 4050
By tube
We are approximately a five minute walk away from the following tube stations:
- Great Portland Street (Circle, Metropolitan and Hammersmith & City lines)
- Warren Street (Northern and Victoria lines)
- Regent’s Park (Bakerloo line)
Unfortunately none of the above stations have step-free access. You can use the accessibility preferences on Transport for London’s Journey Planner to plan a step-free route.
By train
Euston rail station is just under a 10 minute walk away, or you can travel on the Northern or Victoria lines from Euston tube station to Warren Street tube station.
Both King’s Cross station and St Pancras International station are approximately a 20 – 25 minute walk away, or you can travel from King’s Cross – St Pancras tube station on the Victoria line to Warren Street tube station.
All Euston, King’s Cross and St Pancras stations have step-free access.
Communications and press enquiries
General enquiries
Enquiries about Elexon Communications, such as Newscast, Circulars, BSC websites and Elexon social media channels.
Press enquiries
All parties that have acceded to the Balancing and Settlement Code (BSC) and Qualified Persons for party roles where applicable.
EMRS enquiries
EMR Settlement Ltd (EMRS) delivers settlement for the Contracts for Difference (CfD), Capacity Market and Nuclear Regulated Asset Base (RAB) schemes. If you are a Supplier, Capacity Provider or CfD Generator and have a query associated with either the CfD, CM or Nuclear RAB scheme, please contact EMRS via the below contact details.
Procurement and contracts
Elexon Executive team
Elexon’s Executive Team are responsible for the company’s day-to-day management. They work with the Board, the BSC Panel and our staff to ensure the successful delivery and development of the Balancing and Settlement Code (BSC) and EMR Settlement Ltd (EMRS).
Links to websites of other industry organisation.
