Enhancements to BSC content and services

Glossary

This page highlights the enhancements that Elexon has recently introduced or is working on and that relate to the BSC services we offer to our customers.

Customer engagement

Voice of the Customer strategy

As part of Elexon’s operating model we are developing a customer focused strategy, called Voice of the Customer, which is a process for capturing customer requirements and feedback to help inform the development of the services we offer. This should enable customers to influence how services are designed to meet their needs and expectations. Key methods for obtaining customer feedback will be user groups associated to each of the products and services, and expanded use of the email alerting service and surveys listed below.

If you have any feedback about our BSC services, please contact your OSM or the Communications and Engagement team.

Strategic activity: ongoing 2021-2022

Personalisation

Email alerting service

Email alerts subscription boxThere are a number of web pages on the BSC website that enable customers to subscribe to email alerts. These pages will trigger an automated alert when content is changed.

Development release: ongoing

Customer dashboards

My Dashboard example pageCustomer survey feedback has indicated that offering some sort of personalised option on the BSC website would be desirable.

The My BSC option on the BSC website previously started this personalisation process and we have now expanded this into a full dashboard that will enable customers to manage more content and services through a dedicate page.

The “My BSC Dashboard” will enable our customers to bookmark web pages and set them on their own dashboards as quick-links.

Development release: August 2021

General content improvements

Example of Releases web page formatRelease pages

We have made a change to how the Release web pages are presented so that instead of individual web pages per Release there will now be a single, annual page where information on all the Releases for that year are available.

Role based Change pages

We are now looking at developing functionality that will enable customer to locate Modifications, Change Proposals and Issue pages based on the roles they impact.

Development status: prototyping Jan 2022

Role based pages

We have created a new route through to our information with web pages based around roles within the electricity market. These pages will evolve to meet the needs of our customers and reflect key information that is relevant to each particular role. If there is any information that you would like to see on these pages please feel free to contact us with your feedback.

Development release: ongoing 2021-2022

Kinnect customer solution

Kinnect Customer Solution iconThe Customer Solution (self-service gateway) went live in January 2021 and offers organisations the ability to access a dedicated area to manage their company details such as addresses, contacts, authorised signatories and assets. The service will undergo continuous enhancements to expand the options available to our customers and to ensure that it is intuitive and easy to use.

The Customer Solution currently includes My Company information and the Market Entry process. Further phases will include improvements to the initial services and the Market Exit process.

Development release: ongoing 2021-2022

Digitalisation of the BSC documents

Elexon has initiated a project to digitalise the BSC and all its subsidiary documents. We estimate that the legal text along with the subsidiary documents comprises around 10,000 pages. The project will also include the digitalisation of our Guidance Notes and Simple Guides which act as a knowledge base to support the legal documents. This project activity will enable us to move away from using just PDFs and will introduce easier access to the information.

The first iteration of the digital code will be available later this year and we will be inviting BSC Parties to trial the digital code and provide us with their feedback, before we release it more widely.

Development release: prototyping Dec 2021

Insight solution

Kinnect Insight Solution iconThis will facilitate receiving, processing and publishing data. This will also allow BSC Parties to gain insights from BSC and BMRS data. Our vision is to build on Elexon’s data capabilities so that the Insight Solution becomes the ‘go’ to platform for the GB energy industry.

Development release: prototyping Dec 2021

Settlement solution

Kinnect Settlement Solution iconThe Settlement Solution will handle our core balancing and settlement operations. It establishes several modular components, which access data storage and processing technologies that can be developed quickly in response to changes in market rules, without unduly impacting other services.

Development release: project stage 2021-2022

My BSC

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List of BSC Insights

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