Enhancements to BSC content and services

Glossary

This page highlights the enhancements that Elexon has recently introduced or is working on and that relate to the BSC services we offer to our customers.

Customer engagement

Voice of the Customer strategy

As part of Elexon’s operating model we are developing a customer focused strategy, called Voice of the Customer, which is a process for capturing customer requirements and feedback to help inform the development of the services we offer. This should enable customers to influence how services are designed to meet their needs and expectations. Key methods for obtaining customer feedback will be user groups associated to each of the products and services, and expanded use of the email alerting service and surveys listed below.

If you have any feedback about our BSC services, please contact your OSM or the Communications and Engagement team.

Strategic activity: ongoing

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Every page on the BSC website now has a pop-up option in the lower right hand corner of the screen that will enable customers to comment on the page they are viewing. This is a “Rate this page” style feedback option and we would encourage customers to let us know if the page supplies the information they expect to be there or if there are issues that we can try to address. Our intension is to introduce this option across all of the BSC sites.

You will be able to test this option out on this page to see how it works.

Development release: completed March 2021

Local surveys

We are now using mini surveys on particular pages where enhancements have been introduced so that we can obtain your thoughts and feedback. These surveys are optional but will enable you to influence how the content or service is developed further. The first example of this local survey was included in the new look Trading Operations Report web pages in March 2021.

Development release: completed March 2021

Personalisation

Email alerting service

Email alerts subscription boxThere are a number of web pages on the BSC website that enable customers to subscribe to email alerts. These pages will trigger an automated alert when content is changed.

We have introduced alerts on the Modification, Change Proposal and Issue pages but these alerts will only occur when the Lead Analyst wishes to send out information to customers who have subscribed to the page.

Development release: completed April 2021

Customer dashboards

Customer survey feedback has indicated that offering some sort of personalised option on the BSC website would be desirable. The My BSC option on the BSC website previously started this personalisation process and our objective is to expand this into a full dashboard that will enable customers to manage more content and services through a dedicate page.

Development release: expected June 2021

Market entry roles

New web pages have been introduced to the Market Entry area of the website help explain the different routes taken to enter the market by certain roles.

  • Energy Contract Volume Notification Agent
  • Metered Volume Reallocation Notification Agent
  • Generator
  • Interconnector Administrator / Interconnector Error Administrator
  • Interconnector User
  • Non Physical Trader
  • Supplier
  • Virtual Lead Party

Development release: completed March 2021

Kinnect customer solution (self-service gateway)Kinnect logo

The Customer Solution went live in January 2021 and offers organisations the ability to access a dedicated area to manage their company details such as addresses, contacts, authorised signatories and assets. The service will undergo continuous enhancements to expand the options available to our customers and to ensure that it is intuitive and easy to use.

The Customer Solution currently includes My Company information and the Market Entry process. Further phases will include improvements to the initial services and the Market Exit process.

Development release: ongoing 2021

BSC & Codes

BSC glossary

Glossary on-off switchThe information pages on the BSC website now include an option to switch on the Glossary explanations fly-outs that allow customers who want certain terms explained and to see them on the page they are reviewing.

You will be able to test this option out on this page to see how it works.

We are also reviewing how glossary terms are explained so that there is more information beyond the defined definitions. Each of the glossary pages now has a comments box that will enable customers to offer content suggestions and help us move the terms closer to our commitment of making our communications easier to understand.

Development release: completed Dec 2020

Data

Trading Operations Report

The TOR is now a set of nine separate web pages that include data driven graphs focusing on the following subjects: 

  • Credit
  • Cash Flows
  • Energy Settled on Metered data
  • Generation and Demand
  • GSP Group Correction Factors
  • Imbalance Volumes
  • Metering
  • System Performance
  • Transmission Losses

The Trading Operations Report provides information on the state of the BSC market; including issues and incidents and a summary of the key events that may have had an impact on BSC Parties. The report contains various statistics for a range of key metrics and charts to provide an understanding of any underlying trends.

Development release: completed February 2021

Analysis and Insight solution

This will facilitate receiving, processing and publishing data. This will also allow BSC Parties to gain insights from BSC and BMRS data.

Development release: project stage 2021

BMRS

General improvements were introduced to the look of the website so that it presents a more consistent view with the BSC content.

Development release: completed Dec 2020

Operations & Settlement

Settlement solution

This will offer scalable, flexible and modular Settlement operations.

Development release: project stage 2021

The BSC Portal

General improvements were introduced to the look of the website so that it presents a more consistent view with the BSC content. There were also improvements to the navigation of the pages and the log-in option.

Development release: completed Dec 2020

Elexon Ltd

Corporate website

Elexon corporate website homepageThe creation of a dedicated corporate website (Elexon.com) has enabled us to separate out content that is focused on Elexon the company compared to content that is focused on BSC activity. This means that each site has a clear distinction between content and key messages.

Development release: completed Oct 2020

My BSC

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