About the Kinnect Customer Solution service

New users: how to get access to the Elexon Kinnect Customer Solution

If you would like to have access to the Elexon Kinnect Customer Solution, please contact the Category A Authorised Signatory within your organisation, who will be able to grant you access via the platform or alternatively by completing a BSCP38/5.1 Form.

Existing users: changes to the way you access Kinnect Customer Solution

From 26 June 2024 we will move to using Microsoft Entra ID for our identity management instead of Okta ID.

This is because using Microsoft identity management allows us to achieve better integration with our existing technology platforms.

From 27 June 2024 you must have completed the following steps in order to maintain your access.

Step 1: Email invitation from Elexon

You will receive an email from [email protected] relating to Microsoft changes to the Customer Solution, click on the “Accept invitation” button. 

Step 2: Accept permissions request

You will be presented with the following Microsoft permission request.  Please click on the “Accept” button. 

The following prompt may appear on your screen.

Select ‘Next’ and you will be redirected to the Azure Multi Factor Authentication (MFA) enrolment page. 

Step 3: Multi Factor Authentication (MFA)

The Microsoft Authenticator app is the preferred method for this application. 

Download the free Microsoft Authenticator mobile app on your smartphone.  

• Open the app store on your device (Apple or Android).  

• Search for the Microsoft Authenticator app published by Microsoft Corporation. 

• Download and open the Authenticator app. 

You may receive a pop-up that the Authenticator app would like to send you notifications. Select ‘Allow’.  

Step 4: Set up your Authenticator account

Follow the instructions on screen to set up your account.

Step 5: Scan the QR code using your phone 

When prompted, scan the QR code that you are presented with on the screen.

Step 6: Notification sent to your phone

• A notification will be sent to your phone. 

• Select the notification to open the Authenticator app. 

• In the Authenticator app, enter the two-digit number shown on your computer screen. 

Step 7: Notification approved

Select ‘Next‘ once the notification is approved.

Step 8: Create application password

Follow the steps on screen to create a password for this application.

Step 9: Elexon Apps dashboard

The enrolment is now complete. You will be presented with an Apps Dashboard that lists the Elexon applications that you are already authorised to access. 

Using the My Account page in Kinnect

The “My Account” page in Kinnect presents a range of options available to you once you have selected which organisation’s details you require. The “My account” will enable you to access information such as your contacts, account information, addresses etc.

Using the Market Entry service in Kinnect

The Elexon Kinnect Customer Solution enables you to undertake the necessary steps to enter the energy market.

Step 1: Submit an expression of interest

If you wish to express your interest in joining the market, please complete the expression of interest form.

• Submit an expression of interest to enter the market

Our Market Entry team will then be in touch to set up your access to the Kinnect self-service gateway. 

Step 2: Enrol with Elexon Kinnect Customer Solution

Once set up, you will receive an email inviting you to the Elexon Customer Solution – see the steps above for existing customers giving instructions on how to complete your enrolment.

Step 3: Market Entry pages in Kinnect

You will be able accede to the BSC and complete digital forms. You will also have access to your market entry and asset registrations data along with a guided process through the various routes you can take when registering different market roles.

When registering a new asset, the self-service gateway will automatically identify the assets available to the specific customer. There is also:

• built-in explanations regarding what is needed to complete tasks
• on-screen validation when information has been entered correctly
• guidance notes

Further information

• More about the Market Entry process

Initiating market exit 

The Elexon Kinnect Customer Solution offers the option for you to initiate your company’s exit from the market. There is a dedicated link on the “My Company” options page that will take you through the market exit process.

Once logged into Kinnect you will be able to navigation from the “Exit the Market” link to the initiation page.

The withdrawal actions of each Party will depend on registrations, trading activity and other factors relating to the Party. The page will enable you to propose a date that proposes a withdrawal date and Elexon will contact you to to determine what factors exist relating to you withdrawal process.

Guidance and help

• FAQs relating to using the Kinnect Customer Solution
• FAQs for SVA Non Final Demand Facility Declaration

About the Kinnect services

Elexon Kinnect is a flexible and scalable digital platform that will deliver two further functions for BSC Parties:

• Settlement Solution – performing scalable, flexible and modular Settlement operations
• Insights Solution – to receive, process and publish data
• More about the Elexon Kinnect platform

Video: introducing the Customer Solution

Watch this introduction to our new digital platform, the Elexon Kinnect Customer Solution.