About the Elexon Support enquiry service


Elexon Support is a centralised enquiry management tool that enables you to manage your questions and queries with us. The service will help you submit cases, track them and get updates on their progress

Access to Elexon Support

Please use the following link:

When you access Elexon Support you will need to ensure that you have an account in order to submit an enquiry.

If you do not yet have an account then just follow the “Register an account” process and after which you will be able to log in and submit your enquiry.

If you already have an account you will have been contacted via email with instructions on how to activate your account.

The benefits of Elexon Support

  • Single location – submit enquiries about service issues or BSC-related questions from a single location
  • Enquiry reference numbers – each enquiry, or case, receives a unique reference number
  • Track your enquiry – you will be able to follow your enquiry and receive real-time updates on its progress
  • Faster resolution – Elexon will be able to manage your enquiry more quickly and efficiently
  • Archive of all your enquiries – the service retains the details of all you current and past enquiries
  • Simplified process – all Elexon’s BSC teams will use Elexon Support, ensuring a streamlined and efficient service

Watch the video on Elexon Support

Video Published: January 2024
Video Length: 1 min, 5 secs


We are keen to obtain your feedback about Elexon Support and how we manage your enquiries so will be asking for feedback from our customers as they use the service.

All feedback will be used to inform the next development phase of the service so that we can enhance the areas that you want to see improved.


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