CP0785 – Minor clarification to SSL330 ‘National Support Services’
Formal title: Minor clarification to SSL330 'National Support Services'
Current Status
Submission
Assessment
CPC Consultation
Committee Decision
Awaiting Implementation
Implemented
Summary
Clause 1. 2. 6 of SSL330 explains that the National Help Desk Service (which is one of the many National Support Services provided by the Supplier Volume Allocation Agent) shall maintain a list of Market Participants and their preferred method of communication with the National Help Desk Service (i. e. fax, email or voice mail). In cases where the preferred method is unavailable, fax must be used. However, SSL330 does not reference this requirement. This CP has been raised from CR R2686 ‘Amendment to clause 1. 2. 6 of SL330’.
Progression
This CP was implemented