CP1063 – Changes to the Investigate Inconsistencies processes in BSCP502, BSCP504 and BSCP514

Formal title: Changes to the Investigate Inconsistencies processes in BSCP502, BSCP504 and BSCP514

Summary

BSCP502 ‘Half Hourly Data Collection For SVA Metering Systems Registered in SMRS’, BSCP504 ’Non-Half Hourly Data Collection For SVA Metering Systems Registered in SMRS’ and BSCP514 ‘SVA Meter Operations For Metering Systems Registered in SMRS’ all contain variations on the process for investigating inconsistencies and performing Metering System investigations. This was highlighted by the BSC Auditor during the September 2004 audit period.

The processes set out in the BSCPs are inconsistent with each other, with the Serials set out in PSL110 ‘Party Service Line for Meter Operator Agents (MOAs) and with current practice. This does not aid the timely resolution of Metering System investigations and faults. The relevant sections in the BSCPs do not make the distinction between investigating inconsistencies in data and performing Metering System investigations and the differences or relationship between the two. BSCP504 has no mechanism for referring problems that require a Metering System Investigation to the MOA. Nor does it have a mechanism for participants other than the Supplier to identify inconsistencies. These processes should have a consistent approach in the MOA and Data Collector (DC) documents (i.e. BSCP502, BSCP504 and BSCP514), though the processes to be followed in the Half Hourly (HH) and Non-Half Hourly (NHH) markets are different and so the documents should reflect this.

It should be noted that the Serials for MOAs contained in PSL110 state that the average number of Working Days taken to resolve fault should not exceed 15 Working Days in both the HH and NHH market.