Performance Assurance Reports: News
Enhancing our customer enquiry processes using Elexon Support
In our recent customer feedback survey, a number of customers expressed the need for a more efficient and streamlined process to submit and track enquiries and concerns related to the BSC and its services.
We’ve taken this feedback on board and have been working on an enquiry management tool called Elexon Support. Elexon Support will provide you with a centralised platform to easily manage your interactions with us.
Risk Operating Plan 2023/24 consultation
We invite you to comment on the Risk Operating Plan (ROP) for 2023/24. The ROP provides an overview of planned activities undertaken by the Performance Assurance Administrator (PAA) as part of the Performance Assurance annual cycle.
Updated Risk documentation is now available
We have published updated versions of the 2022/23 Risk Evaluation Register (RER) and the Risk Operating Plan (ROP) following a review completed in July 2022.
Quarterly Performance Assurance Report for Q4 2020-2021
We have published the latest Quarterly Performance Assurance Report for Q4 2020-2021. This report outlines the Key Points of Progress, the Risk Landscape, Key Industry Metrics, Focussed Risk and Event Overview as well as Technique Updates.