Issue 111 ‘SMRA Liquidated Damages in MHHS Arrangements’

The Supplier Meter Registration Agent (SMRA) is a vital service under the Market Wide Half Hourly Settlement (MHHS) Target Operation Model (TOM) and the need to process messages and issue notifications within defined timescales is integral to enable downstream activities to take effect.

Service Level Agreements (SLAs) for SMRAs arrangements were added to the BSC as part of version 3.0 of the Retail Energy Code implementation, having originally been a part of the Master Registration Agreement. These SLAs are self-policed with the SMRAs distributing Service Credits to participants if not met and are not part of the BSC Performance Assurance Framework.

Whilst the concept of SLAs is still required, the current mechanism set out in Annex K-1 and
BSCP501 is no longer appropriate due to the implementation of the MHHS Target Operating
Model (TOM), with faster response times required. The MHHSP TOM does not address the concept of SLAs in relation to liquidated damages, therefore, BSCCo has raised Issue 111 to consider the best future approach.