About the Kinnect Customer Solution service: News

In our recent customer feedback survey, a number of customers expressed the need for a more efficient and streamlined process to submit and track enquiries and concerns related to the BSC and its services.

We’ve taken this feedback on board and have been working on an enquiry management tool called Elexon Support. Elexon Support will provide you with a centralised platform to easily manage your interactions with us.

The Autumn BSC Season begins on Friday 1 September 2023. The deadline for submitting your GC and DC values for the Summer BSC Season is Thursday 17 August 2023.

Even if the values are identical to the last BSC Season you need to submit values for the new Season.

Elexon implemented Balancing and Settlement Code Modification P419 ‘Enhanced Reporting of Demand Data to the NETSO to facilitate BSUoS Reform’ in February 2023.

P419 introduced a process to allow Non-Final Demand Operators and Suppliers to declare Supplier Volume Allocation (SVA) Non-Final Demand Facilities through BSC processes so that they would be exempt from Balancing Services Use of System (BSUoS) Charges. 

• Find out more about P419

As part of the 23 February 2023 Balancing and Settlement Code release, two Modifications (P376 and P419) will be implemented using our Customer Solution, one of the three pillars of Elexon Kinnect, our cloud platform.

We will publish guidance documents for companies that want to participate in the P376 and P419 reforms later this month.

If you’re participating in the Demand Flexibility Service you need to associate the NGC BM Units that you have been provided by the National Grid Electricity System Operator with your Base Supplier BM Units.

We have been working on changes to the Elexon Kinnect Customer Solution which delivers functional enhancements to the contacts, authorised signatories, addresses and bank details elements of the Elexon Kinnect Customer Solution. These changes are usable from 20 June 2022 and provide benefits for existing customers and new market entrants.

To deliver on our commitment to providing enhanced, customisable data we are migrating the aging Balancing Mechanism Reporting Service platform (BMRS) to the Elexon Kinnect Insights Solution. Through easier access to data and data insights, the new Insights Solution will play a key role in supporting existing  companies, new entrants and innovators who want to develop new products and services.

Here you can watch a video about the Kinnect Settlement Solution that will handle our core balancing and settlement operations. Elexon Kinnect Settlement Solution forms the “engine” of our digital platform and will run our day-to-day settlement and invoicing operations. The video is introduced by Mark Bygraves, the Elexon CEO, and details of the Settlement Solution are presented by Peter Stanley the Director of Digital Operations.

We are looking to form a user group for the Customer Solution in order to obtain input and feedback regarding  improvements that we could make to the platform. All Elexon Kinnect users are encouraged to sign up.

The deadline for submitting your Generation and Demand Capacity (GC/DC) values for the Spring BSC Season is Friday 12 February 2021, if submitting via Elexon Kinnect. Alternatively, the deadline is Monday 15 February 2021, if submitting to the Central Registration Agent (CRA).

The new self-service gateway element of our new digital platform – the Elexon Kinnect Customer Solution – is now live.