Elexon Kinnect

Glossary

This page details information about our digital platform, Elexon Kinnect, which offers a complete and streamlined customer experience around a range of BSC activities.

How it relates to you 

Elexon Kinnect offers online services that enables BSC Parties to carry out tasks and manage accounts online. This includes:

  • Customer Solution, self-service gateway
    • Digitalised Market Entry
    • Asset registration
    • Account management
    • Exiting the market
  • Settlement Solution
  • Insight Solution

Managing company details in Kinnect 

The Elexon Kinnect Customer Solution will offer your organisation a personal online account where you can manage all relevant information and details.

Once registered and logged in, you can manage a range of details, including contacts, addresses and Authorised Signatories.

How do I access the Elexon Kinnect Customer Solution?

Access to the platform has been initially granted to Category A Authorised Signatories only.

Category A Authorised Signatories were emailed on 26 and 27 January with joining instructions. If you are a Category A Authorised Signatory and haven’t yet received instructions on how to access the Customer Solution, please contact us at [email protected].

Obtaining access using Okta single sign in

Okta log-in screen used for Elexon's Kinnect service
Okta log-in screen used for Elexon’s Kinnect service

As part of the Kinnect service we are using a single sign-on authentication step to ensure that your company details are fully secure. The Okta page sits above the Kinnect service and will require you to confirm certain information known only to you.

  • Access to Okta will be through an email sent directly to customers

My Account screen

The “My Account” page in Kinnect presents a range of options available to you once you have selected which organisation’s details you require. The “My account” will enable you to access information such as your contacts, account information, addresses etc.

  • Access to ‘My Account’ is through the Okta service

Elexon Kinnect 'My account' dashboard. The dashboard features the following options: Select your organisation, authorised signatories, contacts, addresses, my ascension details and report preferences

 

FAQs

See answers to frequently asked questions (FAQs) about managing company details in Elexon Kinnect.

Using the Market Entry service in Kinnect

The Customer Solution element of Elexon Kinnect enables you to undertake the necessary steps to enter the energy market.

Step 1: submit an expression of interest

If you wish to express your interest in joining the market, please complete the expression of interest form.

Our Market Entry team will then be in touch to set up your access to the Kinnect self-service gateway.

Step 2: Access using Okta single sign in

Okta log-in screen used for Elexon's Kinnect service
Okta log-in screen used for Elexon’s Kinnect service

As part of the Kinnect service we are using a single sign-on authentication step to ensure that your company details are fully secure. The Okta page sits above the Kinnect service and will require you to confirm certain information known only to you.

  • Access to Okta will be through an email sent directly to customers

Step 3: Market Entry pages in Kinnect

You will be able accede to the BSC and complete digital forms. You will also have access to your market entry and asset registrations data along with a guided process through the various routes you can take when registering different market roles.

When registering a new asset, the self-service gateway will automatically identify the assets available to the specific customer. There is also:

  • built-in explanations regarding what is needed to complete tasks
  • on-screen validation when information has been entered correctly
  • guidance notes

Elexon Kinnect 'mark entry' dashboard. The dashboard features the following tasks: Acede to the BSC, Register Authorised Signatories, Register Market roles, Complete Qualification. Order communication lines, register assets

 

Initiating market exit 

The Elexon Kinnect Customer Solution offers the option for you to initiate your company’s exit from the market. There is a dedicated link on the “My Company” options page that will take you through the market exit process.

Elexon Kinnect Customer Solution tiles, including Exit the Market tile

Once logged into Kinnect via the Okta screen you will be able to navigation from the “Exit the Market” link to the initiation page.

Elexon Kinnect Customer Solution showing the Initiate Market Exit page

The withdrawal actions of each Party will depend on registrations, trading activity and other factors relating to the Party. The page will enable you to propose a date that proposes a withdrawal date and Elexon will contact you to to determine what factors exist relating to you withdrawal process.

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