Education is a preventive technique in ELEXON’s Performance Assurance Framework designed to limit the possibility of an undesirable outcome.
ELEXON publishes guidance on common (market) issues identified by the PAF and how best to address them. This may include a view of root causes of these issues. It may also reference other areas of the BSC that may help in monitoring or controlling the issues in some way. This excludes sharing of business operational practices as these are confidential and are an area where competitive advantage may be gained.
ELEXON assigns an Operational Support Manager (OSM) to each BSC Party and Party Agent when they accede to the BSC. The OSM is the first point of contact and provides support and guidance regarding the BSC arrangements.
Education is not intended to mitigate the entire risk of any possible failure or error in a step or process required under the Code. ELEXON shall provide support under these provisions on a reasonable endeavours basis and that, where applicable, such support will be subject to an agreed understanding of the particular query that has given rise to the support request.
Information provided by ELEXON in connection with the implementation of the BSC under these support services shall be set out in plain English wherever possible and shall be framed as general support on the BSC rules and processes and which does not replace or remove the responsibility of parties operating under the provisions of the BSC from understanding and correctly applying its detailed requirements.
- Section C3.1.1 (e) of the BSC states that BSCCo is responsible for the provision of such facilities, services and information in connection with the implementation of the BSC as it may provide or the BSC Panel may require.
Related information can be found on the Training webpage.